full
424: A Customer-Centric Approach with Frederick Birchfield
Frederick Birchfield delves into the creation of an innovative app aimed to revolutionize the sports fan experience. He has found a way to prioritize what fans truly care about - convenience.
Listen in as Frederick shares his vision of enhancing product reliability to ensure customer satisfaction and change the sports tech business. What if every customer could feel like a VIP, regardless of their seat?
It's all about creating an immersive, inclusive experience. Tune in to discover more.
Episode Highlight:
01:56 - Most of these sports teams and stuff don't even have a relationship with their fans. They don't even have a clue. But whoever they're working with is not forwarding that information. They just saying, "Look, you got a boost in this. You got that and that." It's more to it than that. And being a sports fan myself, I'm big on customer service. If you screw me once, I will not be back. It's just how it is. I'll stay home and watch a game from home. And I realized that and if you want these fans to come back, you have to be on it.
Master Your Journey
💬 Want more than just another post in your feed?
Join The Journey Feed — a private stream where I share exclusive insights, behind-the-scenes reflections, spiritual discovery and real-time updates you won’t find on social media.
🎧 It’s also the best way to go deeper with the Journey to Mastery podcast and get early access to what I’m learning, building, and navigating — all through the lens of faith and purpose-driven entrepreneurship.
👣 This is your space to stay connected and aligned as you grow. No noise. No fluff. Just clarity, intention, and inspiration for the road ahead.
Support me as a creator
If the Journey to Mastery podcast has encouraged or equipped you on your entrepreneurial journey, I’d be honored if you’d consider supporting the show so we can keep empowering purpose-driven entrepreneurs like you!
Sponsor
This podcast is brought to you by Podcast Town: Professional Podcast Solutions for B2B Leaders Focused on Growth and Authority.
Contact Frederick Birchfield
Phone 414-553-9095
