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424: A Customer-Centric Approach with Frederick Birchfield
Frederick Birchfield delves into the creation of an innovative app aimed to revolutionize the sports fan experience. He has found a way to prioritize what fans truly care about - convenience.
Listen in as Frederick shares his vision of enhancing product reliability to ensure customer satisfaction and change the sports tech business. What if every customer could feel like a VIP, regardless of their seat?
It's all about creating an immersive, inclusive experience. Tune in to discover more.
Episode Highlight:
01:56 - Most of these sports teams and stuff don't even have a relationship with their fans. They don't even have a clue. But whoever they're working with is not forwarding that information. They just saying, "Look, you got a boost in this. You got that and that." It's more to it than that. And being a sports fan myself, I'm big on customer service. If you screw me once, I will not be back. It's just how it is. I'll stay home and watch a game from home. And I realized that and if you want these fans to come back, you have to be on it.
Let's Connect!
Connect with me on Linkedin
Check out my website Elzie Flenard (dot) com
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🔗 Resources:
Flame Starter Book: Flame Starter is necessary literature for any high-achieving entrepreneur looking to elevate to the next level without combustion! Utilizing the EMIT Principle (education x motivation x inspiration = transformation), Flame Starter provides practical insights for those who use their "mix" of creativity, innovation, and talents to achieve peak performance and ignite their flames. Get the book.
Zoho One: Over 40 integrated apps that cover a wide range of business needs, such as CRM, accounting, project management, HR, marketing, and more. Learn more.
Podcast Town: A comprehensive platform that offers services and resources to help podcasters grow, monetize, and elevate their shows through production, coaching, strategy, and community support. Learn more.
Canva: A user-friendly online design platform that allows individuals and businesses to create professional-quality graphics, presentations, and other visual content with ease, using a wide variety of templates and tools.
Disclaimer: I am an affiliate of Zoho One and Podcast Town.
Contact Frederick Birchfield
Phone 414-553-9095
