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410: Goal-Setting and Streamlining with Jene Liddell
Join Elzie and Jene Liddell in this insightful micro-episode as they unravel the significance of systems and processes in enhancing business efficiency. Elzie kicks off the discussion by emphasizing the need for business owners to embrace structured systems.
Jene sheds light on a common issue—customer complaints often stem from inefficient processes. She advocates for a strategic approach, starting with setting clear goals, whether related to time or finances. Jene also guides listeners through the essential steps of breaking down these goals into manageable tasks, streamlining processes, and identifying key players to optimize efficiency.
Tune in to discover actionable insights on goal-setting, streamlining processes, and the transformative impact these practices can have on the overall effectiveness of your business operations. Learn how a strategic mindset can pave the way for a streamlined and customer-centric business approach.
Episode Highlight:
01:33 - When you get a customer complaint, it usually has to do with a process, like you didn't do something efficiently, you didn't return this item, this item was faulty, something like that. Or this service - this service took too long, I booked my appointment, my time got taken, something like that. So, anytime there's a complaint, it has to do with the process. And people just try to be like, "Okay, we'll give you a credit, we'll give you this, we give you that." But they never really look at what is the real problem. The problem is in the process. It's how we're doing things. Because if we were doing things the right way, this wouldn't have happened, basically.
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