full
410: Goal-Setting and Streamlining with Jene Liddell
Join Elzie and Jene Liddell in this insightful micro-episode as they unravel the significance of systems and processes in enhancing business efficiency. Elzie kicks off the discussion by emphasizing the need for business owners to embrace structured systems.
Jene sheds light on a common issue—customer complaints often stem from inefficient processes. She advocates for a strategic approach, starting with setting clear goals, whether related to time or finances. Jene also guides listeners through the essential steps of breaking down these goals into manageable tasks, streamlining processes, and identifying key players to optimize efficiency.
Tune in to discover actionable insights on goal-setting, streamlining processes, and the transformative impact these practices can have on the overall effectiveness of your business operations. Learn how a strategic mindset can pave the way for a streamlined and customer-centric business approach.
Episode Highlight:
01:33 - When you get a customer complaint, it usually has to do with a process, like you didn't do something efficiently, you didn't return this item, this item was faulty, something like that. Or this service - this service took too long, I booked my appointment, my time got taken, something like that. So, anytime there's a complaint, it has to do with the process. And people just try to be like, "Okay, we'll give you a credit, we'll give you this, we give you that." But they never really look at what is the real problem. The problem is in the process. It's how we're doing things. Because if we were doing things the right way, this wouldn't have happened, basically.
Ready To Go Deeper?
If today’s episode resonated, don’t just move on to the next one. The next step isn’t more content. It’s context, clarity, and formation.
That’s why I created the Journey Feed.
Inside the Journey Feed, you’ll find:
- Mentorship Notes: Honest reflections, Elzisms, and faith-driven insight to help you align your life and leadership.
- Behind-the-Scenes Perspective: The thinking, lessons, and real-time discernment shaping the Journey to Mastery.
- Weekly Focus & Reflection Prompts: Simple tools to help you slow down, get clear, and lead with intention.
- Early Invitations: First access to gatherings, workshops, and live experiences.
If you want to grow God’s way, this is where the journey continues. 👉 Join the Journey Feed (free)
Want To Go Deeper on Self-Mastery?
If you’re ready to work from the inside out, Flame Starter: The Art of Self-Mastery lays the foundation for everything we talk about here. It’s about learning to live and lead In Purpose. On Purpose.™ 👉 Learn more
Support The Mission
Journey to Mastery is an independent podcast created to serve faith-driven entrepreneurs.
If this show has helped you grow, your support helps us continue building tools, spaces, and conversations rooted in faith, clarity, and purpose. 👉 Support the mission
Journey to Mastery is produced by EF3 Studios.
Contact Jene Liddell
